Talley Management Group, Inc. (TMG) proudly announces that it has been reaccredited by the Association Management Company Institute (AMC Institute). Achievement of AMC Institute Accreditation demonstrates an association management company’s (AMC) commitment and ability to deliver consistent quality service to present and prospective clients. AMCs who wish to remain Accredited must reapply for and complete the process every four years.
“Having AMC Institute Accreditation shows our client partners that we are not only committed to our company’s Mission and Core Values, but also to ensuring that we are delivering the highest-quality service possible to our partners,” said TMG President Gregg Talley, FASAE, CAE. “The best practice guidelines set by AMC Institute provides the framework we need to continue to improve our management techniques, enhance our client services and promote innovation within our own industry and among the industries and fields of the clients we work with. Talley Management Group is proud to be a member of this elite group of Accredited association management companies.”
TMG has been an AMC Institute Accredited association management company since 2001.
The AMC Institute Accreditation Program provides a detailed process for evaluating and improving internal operating procedures and service delivery methods, beneficial to both the AMC seeking accreditation and its client partners. AMCs who have adopted the Standard have made a commitment to uphold and deliver the highest level of customer service using a documented set of best practices in these areas:
- Client Contracts: Review Procedures and Requirements
- Servicing the Clients and Service Delivery Procedures
- Evaluation of Services
- Financial Management and Internal Controls
- Insurance Coverage
- Employee Recruitment and Selection
- Employee Training and Professional Development Procedures
- Subcontracting and Purchasing Requirements
- Record Keeping Requirements/Continuity of Operations
- Internal Audit Procedural Requirements
The AMC Institute represents more than 180 AMC members throughout the U.S., Canada, Europe and Asia.